Asking For FTP

Good day,

I have already emailed several hours ago but i still got no response from you. Please check the email from codereact@gmail.com

After i put up code of purchase to upgrade account from demo to standard, it asks for FTP credentials and after putting up my FTP information, the form disappears and nothing happened. Please help. I developed a headache since last night trying to figure this out.

Hi!
Please, check up your email box. We have already replied to your email.
We endeavour to always respond to customer emails within 24 hours.