The application of voice technology has already started to pick up in the digital world with enormous use cases. You could find it beneficial for business operations whether you are just starting out or want to enhance the efficiency and effectiveness of your existing systems.
Let's explore four critical applications of voice technology in improvising your business services.
1. Voicemail Salutations
If you wonder how companies seem so trustworthy on their voicemails, the answer is by leveraging realistic text to speech technology.
Deploy welcoming voices available in a broad range of languages to greet clients affably and handle phone calls. This way, you can prevent visitors or customers from waiting longer to receive a response from the support team, thus minimizing the chances of losing a few potential customers or visitors.
2. Workforce Training Documents
In certain situations, on-paper content or instructions aren't impactful and explanatory enough to impart requisite training to your employees.
The best option in such scenarios would be a video, but if you're reluctant to speak out loud for whatever reason, it's difficult to comprehend your accent, or you just don't like doing it, then a voice synthesizer tool can come to your rescue.
Some top-quality tools let you create voice content in over 150 variants. You may create remarkably professional instructive video content if you include these voices in your training modules where appropriate.
3. Creating Engaging Content for Social Media
Social media is probably the most influential and robust channel to boost your business's online presence and interact with customers.
If you employ a synthesized voice rather than your own, it could be more convenient and prompt for you to publish on social media platforms like YouTube or upload videos to your brand's Instagram page.
In either case, integrating platforms like social networking with voice technologies could boost your business's visibility and entice potential customers since you can deliver immersive content regularly.
4. Understanding Customer Sentiment
Businesses can enhance customer experience by taking actions based on the knowledge of customer sentiments and preferences. You can achieve this by figuring out how to comprehend customer sentiment, not simply what they say.
For instance, emotion recognition seeks to understand a speaker's emotional state instead of what they are communicating. Sentiment analysis, which aims to determine whether a customer feels good or contrarily about a matter, can be used to enhance emotion recognition.
Key developments are being made in the voice technology arena to enable businesses to generate valuable insights from elements like tonality, pace, and loudness and determine how consumers feel about a service or product.
Voice technology and other tools can establish your business on a growth trajectory to deliver top-notch customer service as customers' purchasing experience becomes ever more conversational.
So, don't hold back from deploying text to speech or IVR as they are designed to carry out or automate redundant business-related tasks promptly.
The more streamlined the integration of voice technology with business operations, the higher the chances of maintaining a competitive edge, as every single player out there is figuring out one way or another to leverage this emerging technology.